How it works

At Equa, the dispute resolution platform that combines arbitration, mediation, and online dispute resolution, the process works as follows:

1. Case Submission: Parties submit their dispute through the Equa platform, providing relevant information and documentation regarding the dispute.

2. Case Assessment: Equa's team reviews the case to determine the appropriate dispute resolution method: arbitration, mediation, or online dispute resolution (ODR).

3. Assignment of Neutrals: Equa appoints qualified and experienced neutrals, such as arbitrators or mediators, based on the nature of the dispute and the preferences of the parties. The neutrals are chosen from a roster of accredited professionals.

4. Mediation Phase: In mediation cases, the assigned mediator facilitates communication and negotiation between the parties, helping them explore solutions and reach a mutually acceptable agreement. The mediation process can be conducted through online channels, allowing parties to participate remotely.

5. Arbitration Phase: In arbitration cases, the assigned arbitrator conducts a formal hearing where both parties present their arguments and evidence. The arbitrator reviews the evidence, hears witness testimonies if necessary, and renders a legally binding decision, known as an arbitral award.

6. Online Dispute Resolution (ODR): Equa provides an online platform for parties to engage in the dispute resolution process. This may include virtual hearings, document exchange, secure communication channels, and online case management tools.

7. Decision Implementation: Once a resolution is reached through mediation or an arbitral award is issued in arbitration, Equa supports the parties in implementing the decision and ensuring compliance with the agreed-upon terms.

8. Confidentiality and Security: Equa prioritizes the confidentiality and security of all information shared during the dispute resolution process. Strict data protection measures are in place to safeguard sensitive information.

9. Transparency and Efficiency: Equa aims to provide a transparent and efficient dispute resolution process. Parties have access to case updates, relevant documents, and communication with the assigned neutrals through the online platform.

10. Accessibility and Flexibility: Equa's platform enables parties to engage in the dispute resolution process remotely, making it accessible and convenient for participants from different locations and time zones.

Through its integrated approach to dispute resolution, Equa strives to provide a comprehensive and user-friendly platform that offers efficient, fair, and cost-effective resolution for a wide range of disputes.

1. Try the dispute explorer, to know if actually have a remedy.

2. Arbitration or mediation? 

3. Don’t worry we will suggest you the suitable method as per your case.

4. Just register your claim. Await the response.

5. Deposit the half fee for appointment of neutral. 

6. Participate in the process virtually. 

7. The neutrals will know only what they should.

8. Let us hear the other party, because they also have the right to be heard.

9. Put up your stand. Tell the neutrals your view.

10. Get the orders in time bound manner and enforceable by law.

• File complaint in the electronic pre-established form.

• Selection of mediator or arbitrator (sole arbitrator or panel)

• Filled details such as names, postal and electronic addresses. 

• In case of representative, give credentials of those authorized persons. 

• Claimant will submit the facts and grounds of complaints.

• Prayer or the remedy claimed by the complainant.

• Whether any judicial proceedings are undergoing or not. 

• Secure online environment for payment of fee for the administrative process. 

• Fee will depend upon the size of panel, mode of communication, e-signature etc. 

• Click the submission button.

• All the documents will be checked or scrutinized by the Equa clerk. 

• After complying with all the formalities, the notice or information shall be sent to the respondent. 

• The time for reply of 15 day duration shall be granted.

• The respondent will have to go through the same steps like complainant.

• The clerk would appoint a panel of experts. The ID and passwords shall be shared with the experts/ mediators/arbitrators. 

• If the panel reaches a decision, then it shall be forwarded with  reasons. 

• The decision shall be uploaded on the website and sent to the parties.