Case Management Services

Equa, the dispute resolution centre, offers comprehensive case management services tailored specifically for ADR professionals and mediators. These services are designed to enhance the efficiency and effectiveness of delivering dispute resolution services. Here are the key features of Equa's case management services for ADR professionals and mediators:

1. Case Assignment: Equa's case management team assists ADR professionals and mediators in the assignment of cases based on their expertise, availability, and preferences. They ensure a proper match between the professional's skills and the specific requirements of the case.

2. Case Administration: Equa provides comprehensive administrative support, including case file management, document handling, and scheduling of meetings and hearings. This allows ADR professionals to focus on the substantive aspects of the case while Equa takes care of the administrative details.

3. Procedural Guidance: Equa's case management team offers procedural guidance to ADR professionals, ensuring compliance with applicable rules and regulations. They assist in designing a procedural framework that best suits the nature of the dispute and the preferences of the parties involved.

4. Communication and Collaboration: Equa provides a secure online platform for ADR professionals to communicate and collaborate with parties and their representatives. This facilitates efficient information sharing, document exchange, and real-time communication throughout the dispute resolution process.

5. Document Management: Equa's case management system offers a centralized and secure repository for managing case-related documents. ADR professionals can easily upload, organize, and access documents, ensuring quick and convenient retrieval when needed.

6. Progress Monitoring: Equa's case management team monitors the progress of each case and provides regular updates to ADR professionals. They ensure that cases are moving forward according to the agreed timeline and milestones, and they assist in addressing any procedural or logistical issues that may arise.

7. Confidentiality and Data Security: Equa places a strong emphasis on maintaining the confidentiality and security of case-related information. Robust measures are in place to protect sensitive data shared during the case management process, ensuring the utmost confidentiality and privacy.

8. Training and Support: Equa offers training and ongoing support to ADR professionals, keeping them updated on the latest practices, techniques, and developments in dispute resolution. This helps enhance their skills and enables them to deliver high-quality services to their clients.

Equa's case management services for ADR professionals and mediators aim to streamline the dispute resolution process, allowing professionals to focus on their core competencies while benefiting from the administrative support, procedural guidance, and secure communication channels provided by Equa. By leveraging these services, ADR professionals can enhance their practice, deliver efficient dispute resolution services, and provide a positive experience for parties involved in the process.

How does it help you.

1. Hosting the zoom call;

2. Managing the waiting room;

3. Ensuring strict confidentiality (i.e. locking the main hearing room, disabling chat and record functions);

4. Assigning and supervising breakout/retirement rooms; 

5. Screen sharing documents if and when needed;

6. Supporting the mediator/arbitrator in all aspects of technology;

7. Being a single point of contact for the parties in the mediation/arbitration; 

8. Helping troubleshoot the connection and  online process before and during the mediation/ arbitration;

9. Liaising with the transcriber of an arbitration hearing; 

10... and more, upon your request.