e-Commerce

At the Equa Dispute Resolution Centre, we specialize in resolving e-commerce disputes through efficient and fair processes. With the rapid growth of e-commerce, it is crucial to have a reliable platform for addressing conflicts that may arise between buyers and sellers. Our dedicated team of neutrals and mediators is well-versed in handling various e-commerce disputes and facilitating their resolution.

Through our online dispute resolution (ODR) platform, we provide a user-friendly and accessible environment for parties to present their cases and engage in the dispute resolution process. We understand the unique challenges and complexities that can arise in e-commerce transactions, such as delivery issues, product quality disputes, payment conflicts, and misunderstandings regarding terms and conditions.

Our resolution process begins with an initial assessment of the dispute, where our neutrals carefully analyze the submitted information and identify the most suitable approach for resolution. Depending on the circumstances, our neutrals may recommend mediation or arbitration as the preferred method.

In mediation, parties are guided through a facilitated negotiation process to help them find mutually agreeable solutions. Our trained mediators create a supportive and collaborative atmosphere, encouraging open communication and assisting parties in reaching a resolution that meets their interests.

In arbitration, a neutral third-party arbitrator reviews the evidence and arguments presented by both sides and renders a binding decision. This process offers a more formalized approach to resolve disputes, providing a final and enforceable resolution.

Throughout the entire process, Equa ensures strict confidentiality and adheres to ethical standards, ensuring a fair and impartial resolution. Our goal is to streamline the resolution of e-commerce disputes, reduce costs, and save valuable time for all parties involved.

By choosing Equa as your dispute resolution centre for e-commerce disputes, you can have confidence in our expertise and commitment to delivering efficient, effective, and impartial resolutions. We strive to provide a trusted platform that promotes trust, transparency, and fairness in the e-commerce ecosystem.

E-Commerce transactions are carried out among the people while sitting at geographical distance. We keep on hearing the news items where we find that some kind of fraud has been committed in the E-commerce transaction. Here, Equa can help you out. It can protect the reputation of the companies, if they registered their products and services at Equa. When the company is registered with the Equa, it can mention a clause in the terms and conditions with regard to the disputes. It helps the company to maintain its brand reputation because the users/consumers are requested not to comment on the social media but to settle the disputes immediately, without any expenditure, without any hassle at the Equa platform.  It is simple to use. The system is automated where both the parties to the transaction can negotiate for settling the disputes. Still, the disputes is not settled or understanding is not formed between the parties, then Equa certified mediators help the parties to settle the disputes through the process of mediation. The Equa platform is easy to use and does not take any expenditure for the consumers with regard to their E-commerce disputes.