The Equa Feedbook
Your feedback guides us.
Get in touch with your Case Manager to provide feedback. We respect difference of opinion. You can also provide views about the neutrals.
At Equa, we believe that feedback is the cornerstone of growth and improvement. Whether you have participated in mediation proceedings, utilized our services, or simply explored our website, we highly encourage you to take a few moments and share your thoughts. Your feedback helps us understand what is working well and what areas we can further enhance.
We welcome all types of feedback, including positive experiences, constructive criticism, and suggestions for improvement. Your comments allow us to gain valuable insights into your needs and expectations, ensuring that we continue to provide the highest quality dispute resolution services.
Why Equa needs feedback
It enables future users to gain an appreciation of that Equa Certified Mediator’s individual skills and character as perceived by prior users.
It removes some of the guesswork and risk related to the users’ selection process when choosing a mediator and gives prospective users a greater insight into the competency and suitability of the Neutral.
This may persuade hesitant parties to try mediation.
This helps the neutrals to refine skills and practices for the future, to build on strengths and focus on any development needs.
It assists Equa.Law when reviewing their mediators’ performances, to determine the Equa Neutrals suitability for certain kinds of disputes and plan best practice and other professional enhancement programs.
Guidelines for Neutrals
Prepare a Feedback Form, from the perspective of a future user, trying to objectively summarize accumulated feedback to date as accurately as possible.
Emphasize any special strengths and characteristics repeatedly mentioned.
Focus on perceived skills and styles, illustrating briefly where appropriate.
Maintain confidentiality as to the mediation and its participants.