Features of Grievance Portals

The Features of Grievance Portals at Equa.Law

See, how it address and redress the internal issues.

Companies are microcosms. Inside companies are individuals, teams, divisions, management, staff, supply chains, vendors, and all other manner of relationships. Each of these individuals and groups have their own personalities, values, and priorities That's a recipe for conflict. It happens all over, in all companies, all the times. Sometimes we can trudge forward, the conflict not bugging us; often times, however, conflict can hurt morale, derail performance, and cost cast.

Our Inside Organizations conflict management services can help you grab conflict by the tail and make it work for you. Our diagnostics, systems design, capacity building services, and straight up conflict resolution will support your organization to become a constructive culture with high performance potential.


The Equa model ensures and demonstrates the freedom of the ombudsmen from interference in decision making. This happens because of multi-layered appointment of Ombudsmen, transparent remuneration and the governance structure of the organization ensures independence of the decisions of Ombudsmen.

There are over 100 Ombudsmen who are randomly taking up cases of disputes coming from consumers of different companies

Openness and Transparency

Equa governance ensures openness and transparency for all stakeholders to have confidence in the decisionmaking and management processes of the Equa.

  • Clear explanation of legal constitution, governance and funding arrangements

  • Open and clear policies and procedures, and clear criteria for decision making

  • Clear and proper recording of decisions and actions

  • Free availably of information and publication of decisions, consistent with good practice

  • Clear delegation arrangements, including levels of authority


Equa dispute resolution processes and laws ensure straightforward dealing and completeness, based on honesty, selflessness and objectivity, and ensuring high standards of probity and propriety in the conduct of the scheme's affairs and complaint decision making.

  • Impartiality in all activities

  • Identify, declare and deal with conflicts of interest (including office holder, staff members and members of any governing body)

  • Compliance of all those involved in the governance or operation of the scheme with relevant principles of public conduct.

Clarity of Purpose

Equa open communication through various media outlets ensure that stakeholders know why the scheme exists and what it does, and what to expect from it.,

  • Explanation of the purpose of the scheme and who it serves

  • Clear status and mandate of the scheme

  • Clarity of extent of jurisdiction

  • Governance arrangements which are clear in relation to the office holder's adjudication role


Equa quality charter ensures that the scheme delivers quality outcomes efficiently.

  • Strong leadership which defines and promotes the values of the scheme

  • Keeping to commitments

  • Good internal planning and review processes

  • Quality assurance and a process for review of service

  • Quality outcomes for complainant, organization complained about, scheme and all other stakeholders

  • Effective risk management controls

  • Cost effectiveness and value for money


Equa bylaws govern the working of all its members and staff including the ombudsmen and members of any board, executive and governing body. The bylaws makes all responsible and accountable for their decisions and actions, including the stewardship of funds (with due regard to the independence of the office holder) subject to appropriate public or external scrutiny and always accountable to stakeholders for operation of scheme.

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